After Hours / Emergency Information

In case of an after hours emergency, call for assistance; if you are shut off due to non-payment read the Shut Off for Non-Payment section before you call.

  • Natural Gas Emergency: 615-388-0997
  • Water Emergency: 615-670-6785
  • Sewer Emergency: 615-456-5075
  • Street Emergency: 615-670-6788

Shut off for Non-Payment

Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on. Per Ordinance 22-05, Reconnection of Services and Non-Payment Fees Services will be reinstated only during times listed below:

  • Monday through Friday: 8 am to 4:30 pm at $50 Fee
  • Monday through Friday: 4:30 to 7 pm at $100 Fee
  • Saturday and Sunday (including holidays): 8 am to 4:30 pm at $150 Fee


  • Failure to receive a bill does not relieve customer of payment and penalty
  • If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay
  • If payment is made online on the cutoff day or after services have been disconnected for non-payment you must notify the Business Office about the payment; failure to do so could extend the cutoff period
    • The business office can be reached at 615-325-6776, ext. 555