Water & Gas Reconnection Policy
IF YOUR SHUT OFF FOR NON-PAYMENT
Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on.
- Monday – Friday: 8:00 AM to 4:30 PM with a $30 Fee (regular office hours)
- *Monday – Friday: 4:30 PM to 7:00 PM with a $90 Fee
- *Saturday and Sunday (including holidays): 8:00 AM to 4:30 PM with a $125 Fee
*If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay.
*If payment is made online on the cutoff day or after services have been disconnected for non-payment YOU MUST NOTIFY THE BUSINESS OFFICE about the payment, failure to do so could extend the cutoff period. The business office can be reached at 615-325-6776 Ext. 555.