Setup / Transfer Services

City of Portland Utilities is unable to initiate new services or transfer existing services over the phone or online.

To set-up new services, you must come in with your:

  • Driver’s license, state or United States government photo ID
  • Social security card
  • Closing or lease (rental) agreement
  • Non refundable residential fee for Water Service is $50.00.
  • Non refundable residential fee for Natural Gas Service is $50.00. (if applicable)
  • Sign all necessary documents for each service.

To discontinue services, you must come in with:

  • Driver’s License, State or United States Government Photo ID,
  • Must be the account holder
  • Sign all necessary documents for each service.

To transfer services, you must come in with:

  • Driver’s License, State or United States Government Photo ID
  • Closing or lease (rental) agreement
  • Sign all necessary documents for each service.
  • Non refundable residential fee for transferring water service is $30.00.
  • Non refundable residential fee for transferring natural gas service is $30.00. (if applicable)
  • IF TRANSFER IS AFTER 2 WEEKS OF MOVING TO NEW LOCATION: Non refundable residential fee for water service is $50.00.
  • IF TRANSFER IS AFTER 2 WEEKS OF MOVING TO NEW LOCATION: Non refundable residential fee for natural gas service is $50.00. (if applicable)
Portland, TNLocal Weather Alerts
There are currently no active weather alerts.