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After Hours/Emergency Info

In case of an after hours emergency, call for assistance. (IF YOUR SHUT OFF DUE TO NON-PAYMENT READ BELOW BEFORE YOU CALL.)

Natural Gas Emergency 1-615-388-0997

Water Emergency


1-615-670-6785


Sewer Emergency


1-615-456-5075


Street Emergency


1-615-670-6788


IF YOUR SHUT OFF FOR NON-PAYMENT

Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on.

  • Monday – Friday: 8:00 AM to 4:30 PM with a $30 Fee (regular office hours)

  • *Monday – Friday: 4:30 PM to 7:00 PM with a $90 Fee
  • *Saturday and Sunday (including holidays): 8:00 AM to 4:30 PM with a $125 Fee

*If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay.

*If payment is made online on the cutoff day or after services have been disconnected for non-payment YOU MUST NOTIFY THE BUSINESS OFFICE about the payment, failure to do so could extend the cutoff period. The business office can be reached at 615-325-6776 Ext. 555.