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After Hours/Emergency Info

In case of an after hours emergency, call for assistance. (IF YOU ARE SHUT OFF DUE TO NON-PAYMENT READ BELOW BEFORE YOU CALL.)

Natural Gas Emergency 1-615-388-0997

Water Emergency


Sewer Emergency


Street Emergency



Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on.

Per Ordinance No. 22-05

  • Reconnection of Services and Non-Payment Fees  Services will be reinstated only during times listed below:
  • Monday through Friday: 8:00 AM to 4:30 PM at $50 Fee
  • Monday through Friday: 4:30 PM to 7:00 PM at $100 Fee
  • Saturday and Sunday (including holidays) 8:00 AM to 4:30 PM at $150 Fee

***Failure to receive bill does not relieve customer of payment and penalty.***

*If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay.

*If payment is made online on the cutoff day or after services have been disconnected for non-payment YOU MUST NOTIFY THE BUSINESS OFFICE about the payment, failure to do so could extend the cutoff period. The business office can be reached at 615-325-6776 Ext. 555.