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After Hours/Emergency Info

In case of an after hours emergency, call for assistance. (IF YOUR SHUT OFF DUE TO NON-PAYMENT READ BELOW BEFORE YOU CALL.)

Natural Gas Emergency 1-615-388-0997

Water Emergency


1-615-670-6785


Sewer Emergency


1-615-456-5075


Street Emergency


1-615-670-6788


IF YOUR SHUT OFF FOR NON-PAYMENT

Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on.

Per Ordinance No. 22-05

  • Reconnection of Services and Non-Payment Fees  Services will be reinstated only during times listed below:
  • Monday through Friday: 8:00 AM to 4:30 PM at $50 Fee
  • Monday through Friday: 4:30 PM to 7:00 PM at $100 Fee
  • Saturday and Sunday (including holidays) 8:00 AM to 4:30 PM at $150 Fee

***Failure to receive bill does not relieve customer of payment and penalty.***

*If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay.

*If payment is made online on the cutoff day or after services have been disconnected for non-payment YOU MUST NOTIFY THE BUSINESS OFFICE about the payment, failure to do so could extend the cutoff period. The business office can be reached at 615-325-6776 Ext. 555.