After Hours/Emergency Info

In case of an after hours emergency, call for assistance. (IF YOUR SHUT OFF DUE TO NON-PAYMENT READ BELOW BEFORE YOU CALL.)

IF YOUR SHUT OFF FOR NON-PAYMENT

Water and Natural Gas services will be reconnected only during the times listed and you must be present for the services to be turned on.

Per Ordinance No. 22-05

• Reconnection of Services and Non-Payment Fees  Services will be reinstated only during times listed below:
• Monday through Friday: 8:00 AM to 4:30 PM at $50 Fee
• Monday through Friday: 4:30 PM to 7:00 PM at $100 Fee
• Saturday and Sunday (including holidays) 8:00 AM to 4:30 PM at $150 Fee

***Failure to receive bill does not relieve customer of payment and penalty.***

*If reconnect is after regular business hours you must show proof of payment on Xpress Bill Pay.

*If payment is made online on the cutoff day or after services have been disconnected for non-payment YOU MUST NOTIFY THE BUSINESS OFFICE about the payment, failure to do so could extend the cutoff period. The business office can be reached at 615-325-6776 Ext. 555.