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New Utility Bill Pay Feature: 24/7 Interactive Bill Payment by Phone

The City of Portland has a new service for customers who pay their utility bills by phone. Phone payments can be made 24/7 with the new Interactive Voice Response (IVR) System.

Here is another fast and convenient way for you to pay your bills 24/7, no computer necessary! Simply call toll-free 855-956-1561

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone.
You can pay your bills anytime, anywhere. All you need is a phone.

How does it work?
Dial the toll-free number 855-956-1561 and provide your account number to locate your bill.

The IVR system will tell you your balance, the payment due date, and then guide you too make your payment using a credit card, debit card, or eCheck.

You are provided with a confirmation number and notified whether the transaction was successful or not.

At the end of the call, you have the option to set up Auto Pay.

Additionally, you may call the payment center (800-720-6847) and make payments over the phone with a live operator.

Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.)

If you have questions about IVR, call Xpress Bill Pay at 800-766-2350. Xpress Bill Pay is the online payment portal for the City of Portland.

There is a credit/debit card transaction fee of 2.75% or check fee of $1.

A $0.95 cent service fee is charged to pay by phone.