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Public Notice

City of Portland Sewer Use Ordinance Revision

Public Notice:

The City of Portland Sewer Use Ordinance NPDES Permit No. TN 0021865 has been recently revised. The State of Tennessee Department of Environment and Conservation Division of Water Resources has granted preliminary approval of this document. For anyone wanting to review, a copy of the Sewer Use Ordinance shall be posted on the City of Portland’s website and City Hall located at 100 South Russell St. This public view will be posted at these sites for 30 days. Any comments or questions should be emailed to the Utilities Director, Bryan Price This document will show the modifications made to the prior Sewer Use Ordinance. The major change to the document is the split of the Public Works Department.  The Department of Utilities has been added in place of the Public Works Department.

Bryan Price, PE

Portland Utilities Director


New Utility Bill Pay Feature: 24/7 Interactive Bill Payment by Phone

The City of Portland has a new service for customers who pay their utility bills by phone. Phone payments can be made 24/7 with the new Interactive Voice Response (IVR) System.

Here is another fast and convenient way for you to pay your bills 24/7, no computer necessary! Simply call toll-free 855-956-1561

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone.
You can pay your bills anytime, anywhere. All you need is a phone.

How does it work?
Dial the toll-free number 855-956-1561 and provide your account number to locate your bill.

The IVR system will tell you your balance, the payment due date, and then guide you too make your payment using a credit card, debit card, or eCheck.

You are provided with a confirmation number and notified whether the transaction was successful or not.

At the end of the call, you have the option to set up Auto Pay.

Additionally, you may call the payment center (800-720-6847) and make payments over the phone with a live operator.

Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.)

If you have questions about IVR, call Xpress Bill Pay at 800-766-2350. Xpress Bill Pay is the online payment portal for the City of Portland.

There is a credit/debit card transaction fee of 2.75% or check fee of $1.

A $0.95 cent service fee is charged to pay by phone.

Credit Card, Debit Card, and Electronic Check Fees: Xpress Bill Pay

Return Payment Fee

Highlighted Sections of Resolution No. 22-45:

  1. The returned payment fee will now be $30 or 1%charge for any return payment over $3,000.
  2. If two returned payments are received by the same payor or for the same account, checks, e-checks or ACH bank draft will no longer be an accepted form of payment.
  3. In order to avoid disruption of services because of the return payment, the original amount of the payment and the fee for the returned payment is to be made within 3 days of notice in the from of cash or money order.

Please see the below document for full list.