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Public Notice

Parks & Recreation Master Plan: Public Open House

The City of Portland has initiated a process to create a Parks and Recreation Master Plan which will guide the community for years to come.
The plan will ensure Portland’s parks remain vital community resources because they:

  • are rooted in community values and
  • offer interesting and fun programs;
  • have realistic and specific plans for improvements; and
  • are based on a sustainable financial model.

Please provide feedback on park concepts at the PUBLIC OPEN HOUSE to help finalize them recommendations of the plan. Your perspective is crucial regarding the past, present, and future of your beloved city parks!

City of Portland Sewer Use Ordinance Revision

Public Notice:

The City of Portland Sewer Use Ordinance NPDES Permit No. TN 0021865 has been recently revised. The State of Tennessee Department of Environment and Conservation Division of Water Resources has granted preliminary approval of this document. For anyone wanting to review, a copy of the Sewer Use Ordinance shall be posted on the City of Portland’s website and City Hall located at 100 South Russell St. This public view will be posted at these sites for 30 days. Any comments or questions should be emailed to the Utilities Director, Bryan Price This document will show the modifications made to the prior Sewer Use Ordinance. The major change to the document is the split of the Public Works Department.  The Department of Utilities has been added in place of the Public Works Department.

Bryan Price, PE

Portland Utilities Director


New Utility Bill Pay Feature: 24/7 Interactive Bill Payment by Phone

The City of Portland has a new service for customers who pay their utility bills by phone. Phone payments can be made 24/7 with the new Interactive Voice Response (IVR) System.

Here is another fast and convenient way for you to pay your bills 24/7, no computer necessary! Simply call toll-free 855-956-1561

What is the IVR system?
The IVR (Interactive Voice Response) system provides you with a complete bill payment system over the phone.
You can pay your bills anytime, anywhere. All you need is a phone.

How does it work?
Dial the toll-free number 855-956-1561 and provide your account number to locate your bill.

The IVR system will tell you your balance, the payment due date, and then guide you too make your payment using a credit card, debit card, or eCheck.

You are provided with a confirmation number and notified whether the transaction was successful or not.

At the end of the call, you have the option to set up Auto Pay.

Additionally, you may call the payment center (800-720-6847) and make payments over the phone with a live operator.

Both the IVR system and our payment center offer service in English and Spanish. (Note: Payment center Spanish service hours vary.)

If you have questions about IVR, call Xpress Bill Pay at 800-766-2350. Xpress Bill Pay is the online payment portal for the City of Portland.

There is a credit/debit card transaction fee of 2.75% or check fee of $1.

A $0.95 cent service fee is charged to pay by phone.