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In its pure form, natural gas is odorless. We add a harmless odorizing agent that produces a distinctive, strong smell that reminds some of sulfur or rotten eggs. This makes it possible for you to detect even a small leak.
Use caution! A natural gas leak can cause an explosion if ignited by a spark. If you smell gas in your home, leave your house immediately and call our emergency service number (615-388-0997, City of Portland Natural Gas On-Call Phone Number), or 615-451-3838 or 911 from another location such as a neighbor's house.
For your own safety, remember these rules in the event you smell gas:
Once you are safely away from the building, call the City of Portland Gas Department or emergency services immediately:
If you hit or contact a gas line in any way, inform the City of Portland immediately at 615-325-6776 or 615-388-0997 (gas on-call phone). A gouge, scrape, scratch, dent or crease to a pipe or its coating may cause a future safety problem. It is imperative that City of Portland gas crew inspects and repairs any damage to our pipeline, no matter how minor it may seem.
When it comes to the safety of you or anyone else near a gas main leak, it is important to know the procedures you should take when someone has damaged a gas line or when you suspect a gas leak. If you or anyone else accidentally damages or suspects a gas leak on a City of Portland Natural Gas System, follow the procedures below: