What should I do if I smell gas?

Use caution! A natural gas leak can cause an explosion if ignited by a spark. If you smell gas in your home, leave your house immediately and call our emergency service number (615-388-0997, City of Portland Natural Gas On-Call Phone Number), or 615-451-3838 or 911 from another location such as a neighbor's house.

For your own safety, remember these rules in the event you smell gas:

  • Do not use your electric garage door opener to leave your house. Any motorized appliance could spark, igniting the natural gas
  • Do not use your phone to call us unless you are outside and away from your house. Using any type of telephone could ignite the leaking gas
  • Do not turn any light switches or other electrical devices on or off. Anything electrical, even something as small as a thermostat, may cause a spark and ignite leaking gas
  • Do not try to re-light the pilot light. Leave gas furnaces, water heaters and other gas appliances alone until you are certain that it is safe
  • Do not smoke cigarettes or light candles. Using a lighter or a match could ignite the leaking gas

Once you are safely away from the building, call the City of Portland Gas Department or emergency services immediately:

  • Between the hours of 8 am to 4:30 pm, call 615-325-6776
  • After 4:30 pm or on weekends please contact one of the following:
    • On-Call Gas Phone: 615-388-0997
    • Phone: 615-451-3838
    • 911

Show All Answers

1. What does natural gas smell like?
2. What should I do if I smell gas?
3. What if I dig and disturb a natural gas line?
4. What safety procedures should you take?